I do really like this business overall, their website is easy to order from, they have a great selection, and their plants are usually top notch. I have had one dud from them- a crimson glory climber that got pampered along with the rest of my order last year, but it "grew backwards" all last summer to the point that now that there is only about 4" of living green cane left on it, I decided that if it doesn't pull through this spring it just isn't worth putting up a fuss to have it replaced- no biggie, the rest of the plants I have gotten from them are thriving.

However, the thing that I will remember from my most recent interaction with ARE was the woman's sour tone on the phone with me. I called to inquire about the shipping date of my most recent order and I received some very snarky, abrupt replies to my questions that left me feeling insulted. I'm sorry but if you do almost all your business over the internet or phone your phone voice better at least be professional if not airing on the side of pleasant, I don't care how busy you are. In summer of 2014 I purchased 20 roses from ARE, and at $20 a pop, spread out over a few orders, with shipping and all I spent over $500. This most recent order of 5 roses cost $100+ $35 shipping, which will push my total amount spent with ARE to over $650 dollars, in just the last 8 months, I think you could say that I am a good customer & I don't deserve anyone being snarky to me on the phone for asking a simple question.
Just FYI, when you choose your shipping date from the drop down menu when placing an order, those dates are NOT to be taken literally, they MIGHT email you your actual shipping date several days later, if you're lucky. I placed my order last Sunday, it is now Thursday & I still haven't gotten any emails about my ship date, the ship date I selected from their order form was Monday- 3 days ago. I know they are shipping today only because I called to ask. So unless you feel up to calling this unpleasant person to find out your actual date you will be left in the dark for quite a while.