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Initial post
7 AUG 22 by
Eirose
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Sadly, they do not ship to certain countries of the EU (i.e. Ireland), and refused to accommodate after the request "because there are too few customers to bother adding the extra country to the checkout." It is quite disappointing, because several cheap and simple checkout automation solutions on the market making adding another EU country, including its VAT conditions, a breeze: 10 minutes time - 4 clicks in settings. While I understand the business reasoning, I take it as a red flag about the quality of the customer service and the appreciation the shop has for every customer.
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I just bought a plant of 'Erinnerung an Brod' from this nursery, because for some mysterious reason it is not sold in the U.K.. The ordering was quick and simple, my bank very easily arranged a money transfer and the rose arrived promptly very well packaged and a splendid specimen. A very easy and straight forward shopping experience.
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Visited on 20.08.2014. Lovely front garden but the nursery section is in need of a little attention.
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Please keep in mind the date of your visit in end of august. Our nurserymen work from begin of july to end august on fieldproduction (budding) of 300.000 roseplants and 10.000 standards. In this time they could not spend much time with containerroses. With the wet summer conditions of this year the roses had a hard job to perform well until end of august.
I would appreciate to welcome you from may to end of july next year to presend you a wide range of about 700 different rosevarieties in pots in perfect conditions.
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Reply
#2 of 2 posted
11 SEP 14 by
 sutekesh
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Your explanation has been noted and I will, should I ever be in your vacinaty again, only pay your nursery a visit if it is before the end of July.
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Initial post
5 DEC 13 by
NikosR
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Well, I found the below written in their site, written ONLY in German!
'Anfragen per Email werden in der Saison nur unregelmäßig beantwortet. In dringenden Fällen (z.B. kurzfristige Bestelländerungen oder Stornierungen) wenden Sie sich bitte telefonisch oder per Fax an uns.'
which translates to
'Email inquiries will be answered only irregularly in the season. In urgent cases (eg short-term order changes or cancellations), please contact by phone or fax.'
.... strange way to do business in the internet age. Sorry I won't be patronizing these people. Only this year I have a budget of 1000 euro for new acquisitions, they won't be getting a share of that. Which is a shame because they have some very important and historic roses and they sound like a good nursery.
In fact I have had repeated problems dealing with internet providers from Germany, France and Italy. Seems like they don't really care for international business. I've had different experience with providers in the UK and the Netherlands.
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#1 of 2 posted
6 DEC 13 by
jedmar
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There is another well-known German nurseryman, who never reads emails...
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#2 of 2 posted
7 DEC 13 by
Jay-Jay
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