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DeciBeta
most recent 8 JAN SHOW ALL
 
Initial post 30 DEC by Local Color
I just paid for a $24 premium membership through Paypal. Does it take awhile to process before I can utilize the features for Premium members? It is still listing me as a general/free member. Thanks!
REPLY
Reply #1 of 3 posted 5 JAN by DeciBeta
Are you still having this problem? Because it doesn't look like you've been upgraded and I am having this problem too right now. I am wondering if I should try to get the PayPal payment cancelled and then try again because I paid before I had an account. I thought the payment for the Premium Membership was part of the signup process.

Update: Got a straightforward refund with PP and was able to get my premium membership.
REPLY
Reply #2 of 3 posted 5 JAN by HMF Admin
You account status has been updated and your subsequent duplicate payment has been refunded. Please be aware status updates can sometimes (rarely) be delayed and the quickest resolution is to contact the support department.

Meanwhile, please contact PayPal regarding closing out your "non-delivery" trouble ticket as your initial payment is now on hold.
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Reply #3 of 3 posted 8 JAN by DeciBeta
Looks like PP refunded my initial payment and HMF refunded the second payment. I'll pay again. Thanks.
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most recent 5 JAN HIDE POSTS
 
Initial post 5 JAN by DeciBeta
I was allowed to pay for a premium membership before I had a HMF account and now that I have an account it shows me as not having a premium membership. In fact, the site is wiling to let me pay again. How can I apply the membership that I was allowed to purchase to my HMF account? Thanks.

Update: Got an easy refund with PP and was able to then get my premium membership.
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